When my item will be delivered?
As you see in the shipping method section, your order is set to standard shipping method(10-18days). However, if you would like to receive your order earlier than that period, you may request for different shipping methods.
First check under the 'Shipping Method' section if the option you would like is being offered by the seller...
How do I place my order?
1. Please confirm with the seller about stock availability by clicking the 'Contact the seller' button in the item details below.
2. After confirming the stock availability with the seller, please choose color and size.
3. Please click 'Add to Bag' to confirm your order.
*Please note that once an order has been confirmed, returns or exchanges may not be made.
How do I track my order?
Once the Personal Shopper has shipped out your ordered item, an automatic shipment notification will be sent to you via email.
- Buying Members:
After receiving your shipment notification, your tracking details will be available to view, which you can find under My Menu > Order History > Order Details
As a general rule, the item must be shipped out within 18 days from the date of order submission. If the Personal Shopper fails to confirm shipment (entering shipping/ tracking details) before this 18 day shipping deadline, BUYMA will be forced to cancel the order.
I haven't received my package, what should I do?
First double check your order's status in "Order History" which can be found in the title bar within your Account homepage.
If your item's status says "completed," this means your item has been shipped out. Please check your package's tracking status for further details. You may access your package's tracking number and URL by clicking on the Item name (to the right of the item image).
If the tracking information states your package as "delivered" but you have not received your package, there is the possibility that your package was lost or stolen.
Divine Promise is not responsible for any lost/stolen merchandise, therefore we recommend if you are worried about this situation, that you request directly to the Personal Shopper to add shipping insurance –if possible– before placing your order.
In the unfortunate event that your package was lost or stolen during transit, please double check on your package's whereabouts thoroughly with the postal service immediately! If your package has shipping insurance, you may be able to be reimbursed for all or partial amounts of your package's declared value.
If your package has been stolen, we suggest you submit a claim to your local police about theft and see if they can further assist with your situation.
What is the authenticity of the product?
Our services ONLY the sales of brand-new, authentic items and we haven't detected any fraud items since our service has begun in 2023.
♢How could be sure if the item is authentic or not?
・They verify the authenticity of the items before shipping out to you.
・You may ask the Personal Shopper for authenticity tag, guarantee card, receipt of the item etc....
* However, if you see any suspicions, please see Customer Protection page.
♢You may need to inform the following details when you contact us
・Provide the images of the item
・Appeal details of the issue