Returns & Exchanges Policy

1. About Purchases

Unless otherwise explicitly stated, all sales of goods and other items exhibited on Our Website shall be between us selling the goods and the user buying the goods. Users buying from US are advised to be aware of applicable terms and conditions when buying via DIVINE PROMISE.

2. Case of refunds/exchanges

All sales of goods and other items on DIVINE PROMISE cannot be returned to the seller for a refund, or exchanged for another item, except in the following limited cases:

• The bought item, as delivered, is materially different from that which was ordered (e.g. different size, color, material, model, version).
  • Examples of legitimate cases for a return or exchange:
    • Ordered item was short-sleeved, but the delivered item is long‐sleeved
    • Ordered item was size S, but the delivered item is size M
    • Ordered item was Black, but the delivered item is White
• The delivered item was damaged in transit or before shipment (damages caused by the buyer shall NOT be subject to return or exchange).
• The delivered item has significant defects.
  • Examples of significant defects:
    • The zipper of the boot cannot be closed
    • The shirt is missing a button
    • The shoes are missing their shoelaces

3. Refunds/exchange Authorization

Unless otherwise agreed by DIVINE PROMISE, all refunds and/or exchanges must be authorized in advance by US . DIVINE PROMISE reserves the rights to withhold any refunds (in full or in part) on bought items returned to DIVINE PROMISE.

• In the case of an unauthorized return, the seller (DIVINE PROMISE) is not required to re-ship the returned item back to the buying user until the issue is resolved.
• If refund/exchange authorization has been provided, the buying user must follow the exact procedures as provided by the seller (DIVINE PROMISE), in order for the refund/exchange to be effective. DIVINE PROMISE shall not be responsible for delays in refunding/exchanging due to the buying user not following the procedures requested.

4. Refunds/exchange Period

Any buying user with a legitimate reason for returning the delivered item for a refund or exchange must contact the us for refunds/exchange authorization within seven (7) days after delivery of the item.